How the ticketing system works

If something’s not working, we’ll fix it. Simply submit a ticket and we’ll take it from there.

Every ticket is important, but not every ticket is equally urgent. So to help us prioritise, we assign each one a status level from P0 (critical) down to P3 (relatively minor). We handle P0 and P1 tickets 24 hours a day, and tackle P2 and P3 issues during business hours.

Check a ticket’s status and progress →

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